Long story short, it was an awful experience. The customer service is horrendous. Our techs were rude. My guests tech overcharged us an entire extra package. She and the cashier debated over a price after which the cashier says " you really charged that?!" He was so disgusted he left. My tech was rude and unpleasant. I was cut several times and was visibly bleeding probably due to the extensive conversations with the other techs. She was even mad because I cringed while she filed my cuticle (which bleed and hurt for a week after my visit). The quality was mediocre, my nails were uneven and shaped awkwardly. Overall, the customer service is seriously lacking in addition to over pricing. Not recommended and will not be returning.
I've been coming here for a very long time. This is the first time I was not acknowledged when I entered the salon and completely ingnored. The customer service was one of the main reasons I came here. I will not be coming back.
After greeting at the front desk I asked for a price list and I was told it was on line only. When we were selecting the colors I asked the price for a gel and mani pedicure and I was told $60 dollars. As I am sitting down I am offered a price list (?). As a curiosity I double check and I am told $85. The young lady explains me there is a $20 extra for gel. When I ask for the manager she tells me the supplement is $25 and that price list I was just given is wrong. We have been here before and like it. However today we left due to lack of professionalism. As suggestion ask for a price list and double check what you are paying for otherwise you may be surprised with a bill that is way higher that expected.
Beautiful place well decorated
HORRIBLE! Not worth the one star, the worst nails ever in all catergories. Stay away no matter how desperate
Risana Day Spa is a US Spa based in Woodbridge, Virginia. Risana Day Spa is located at 14536 Potomac Mills Rd, Woodbridge, VA 22192, USA.
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