I went to buy 2 very damaged Barbies. I got to the cashier and and asked about getting some kind of discount because the boxes were broken. She was very polite and asked for me to hold for a manger. I waited 10 minutes. At one point she couldn't even get ahold of him, and then we had to wait because he was washing his hands. I'm a little agitated. He gets up there and tells me he can't give me a discount. I'm a agitated I had to wait 10 minutes for that, and I show it. He walks away, and in front of his associates he yells "I could have not had the attitude". I said "I could have not waited 10 minutes for you". His associates then proceed to laugh at me and begin taking about me so I can hear like "did you see what she bought?" "Do you see that look on her face". And they are laughing. I left embarrassed and in tears. I have never been so disrespected by a manager or associates before (having people laugh about me in front of me). I will never shop here again. Ever.
Great place to find vintage video games. Decent deals on used DVDs, Blu-ray, and CDs. Prices can be a bit high for more popular games or movies so be sure to compare.
First off friendly staff and I enjoy looking at used books, so I think of this less of just a store or more of a short stress-free vacation. But I feel like that in most bookstores. On the other hand the restrooms really need to be redone - doors seem not to lock - and it would be nice if the books were in some kind of order. I know they have them in sci-fi and fiction and such but outside of that if you are looking for a certain book it may take you some time.
Also when they refuse a book or two they sometimes give you a weird reason. The last books they refused they said were too old but one of the books was, in fact, brand new, I had only read the thing once, and there was nothing wrong with it that I could see. Also one of the hardcovers, while over a decade old, was still in perfect condition with the dust jacket intact and everything. But maybe they also judge it by other factors - reviews, how many they have in stock, so on.
Overall a enjoyable experience and I normally can get a book with the credit I receive and a few classical science fiction novels on the way out from the free book bin outside. Last time I was to find a Ursula K. Le Guin, a Mercedes Lackey, a Poul Anderson, and a hardcover Alice in Wonderland in the bin! Make sure to check the bin!
If I could give them 0 stars I would. I just walked out of there in tears. The manager talked very rudely to me and had his associates laughing at me and talking about me as I walked out. I have never been so disrespected in my entire life- even as a former retail associate!
As much as i love shopping here i was a bit disappointed with the buy back program. (Just a warning they have an overstock of DVD's) after waiting for an hour and half which wasn't bad because i was able to take a nap. They offered me 8 bucks cash and 15 bucks for store credit and had to give me some of my DVD's back because of the overstock problem. It was a bit flustering that i had to wait that amount of time to have majority of the DVD's given back. The staff was nice and pleasant so overall i was pleased with the store just not the buy back program.
Normally they process your books pretty fast. Only once did we have to go have lunch and come back and they warned us it would take time - one of their employees could not come in.
If you dedicate some time, with the help of the friendly staff you can walk out with some great bargains. Vinyl, old paperbacks, dvds, CDs, graphic novels and more. Only issue is there is not a customer friendly automated system to find if they have what you are looking for in stock. When the staff helps you, even then it is a scavenger hunt to find what you seek.
2nd Charles is a US Movie Rental based in Woodbridge, Virginia. 2nd Charles is located at 2904 Prince William Pkwy, Woodbridge, VA 22192, USA.
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